Policy

Policy

Terms and Conditions

Terms and Conditions

Terms and Conditions

About

Please read our Terms and Conditions here.

Index
  1. MORROW offers products (such as handcrafted glasses, prescription lenses and gift cards) and services (such as At Home Service and Eye exams and virtual try-ons), together the “Products”.
  2. These Terms and Conditions (including any documents referenced herein and any other special terms and conditions confirmed by us in writing, together the “T&C’s”) apply to all offers of Morrow N.V. and any agreements concluded between Morrow and you, whether online through the website www.morroweyewerar.com (or any other website we operate, together the Website), in stores or via other (online) sales channels). 
  3. Please read these T&C’s carefully before placing an order for any Products on the Website. By placing an order for or by using our Products, you automatically agree to and are bound by these T&C’s. If you have any questions, please contact the Customer Service Team before placing an order. Print or save the T&C’s for your reference. If you do not agree with the T&C’s, please discontinue the use of Website. 
  1. In case the order concerns a purchase, the following is applicable. Once we have confirmed your card authorisation for your order and confirmed your order in writing (including by email), an agreement between us is concluded. If you do not receive a confirmation within 24hrs of placing your order, please contact our Customer Service Team. Morrow is not obliged to accept any orders.
  2. If the Products are no longer available, even after the order has been confirmed, we will let you know. You may then order another Product from our Website or, if you wish, cancel the order. Any payment made will be refunded (see Section 3, pricing and payment). 
  3. By placing an order you confirm that:
      1. the data provided by you are complete and correct
      2. you are aged 16 or over, legally qualified to place place an order and are not registered blind or partially sighted
      3. you have a written prescription for your spectacles that has been given to you by a suitably qualified person in the last 24 (twenty-four) months (or 12 (twelve) months if you are aged 70 or over)
      4. you will comply with all instructions provided by your optometrist and Morrow
      5. upon request, you will supply accurate details of your current prescription (including any notes on the prescription).

4. You are responsible for the prescription if you order a Product on the basis of a prescription provided by a third party. Any costs/damages incurred as a result of an incorrect third party prescription or of incorrectly providing the details of the prescription to Morrow are for your account. In such an event, purchase price of the Product will not be reimbursed.

  1. All prices shown in the Website are in Euro’s and inclusive of 21% VAT. 
  2. Payment shall be made upon placing your order. All credit card and debit card holders are subject to validity checks and authorisation by the card issuer. If the issuer refuses to authorise payment, Morrow may reject your order.
  3. We offer free delivery and/or returns on all purchases made through our Website to Belgium and certain other countries.
  4. Should you be late in making any payment to Morrow, you will incur statutory interest as of the payment due date stated in the first reminder. In addition, Morrow may charge you reasonable fees incurred in trying to obtain payment from you.
  1. Morrow remains owner of the Products until you have made the required payment in full. After delivery but before payment has been made in full, you are responsible to keep the Products safe and undamaged. 
  2. If you have not made the payment timely and/or in full, Morrow may at any time reclaim and collect the Products, to which you will provide all cooperation. 
  3. If Morrow reclaims the Products under this clause, the agreement is rescinded. This does not limit Morrow’s right to claim damage and interests.
  4. If you have paid the Products prior to their delivery, Morrow holds the Products for you until delivery.
  1. The place of delivery is deemed to be the shipping/delivery address that you provide in your order. The Products are considered delivered when accepted by or on behalf of you at the delivery address. If you fail to accept the Products after two (2) delivery attempts, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you, re-arrange delivery or collection, Morrow may terminate the agreement.
  2. For Products that you pick-up in a Morrow store, the Products are considered delivered when picked-up by you at the store.
  3. We aim to deliver the Products within 10-15 working days after acceptance of the order as per clause
    3.2. Delivery times are estimates and cannot be guaranteed.
  4. We have a legal duty to provide Products in conformance with the agreement. You should inspect the Products for defects as soon as possible after delivery and inform us of any defects to the Products preferably within seven (7) days, so we can make a claim against the carrier, if needed, but in any case within thirty (30) days. Defect Products can be returned as described in Section 6 (Cancellation and return policy).
  1. You may cancel your order before delivery in writing. To do this, you can email us at support@morroweyewear.com. Any payment already made by you will be refunded as set out below.
  2. You may also return or exchange the Products ordered (both regular and prescription glasses) within thirty (30) days after delivery, regardless of the reason. During this period, you will handle the Product, its packaging and accompanying materials with great care. You will only unpack the Product as necessary to determine if you want to keep the Product. 
  3. If you wish to return a Product, it should be in its original packaging and with all accompanying materials included. Also, the Product should be in its original condition, as reasonably possible. You can contact us to obtain a return form and return the Products by mail (as per our instructions) or to a Morrow store, within fourteen (14) days of your cancellation. 
  4. Upon receipt of your cancellation of the order, and without the Products being exchanged for another Product, we will reimburse the purchase price and initial delivery costs (if any) as soon as possible but in any case within fourteen (14) days of receipt of your cancellation. In the event of an exchange, the purchase price of the exchanged Product will be set off against the purchase price of the returned Product. Depending of the amount, an additional payment from you may be required. 

    Please note that payments for Same Day Service are not eligible for a refund. 
  1. We provide a two (2) year warranty on all Products, starting upon delivery. 
  2. If the Products have a defect within the warranty period, you must notify Morrow of the defect within a reasonable period after becoming aware of it (preferably within two (2) months). After such notification you will be entitled to a replacement. 
  3. No claim under the warranty can be made if the damage is caused:
      1. deliberately or by negligence
      2. by improper use or careless maintenance
      3. by normal wear and tear
      4. by not or incorrectly following the instructions relating to the Product
      5. by having anyone other than Morrow make repairs or changes to the Product.

4. Morrow’s liability under these T&C’s and the agreement is limited to the obligations stated in this section (Warranty) and product liability. Any other liability of Morrow is explicitly excluded unless the damage is the result of Morrow’s wilful intent or gross negligence. 

5. Should Morrow despite the foregoing still be held liable, that liability is limited to EUR 10,000 (ten thousand euros) for each occurrence, with a maximum of EUR 25,000 (twenty five thousand euros) per year.

  1. Any information provided on or in relation to the website is for general information purposes only and the user is and remains solely responsible for the use and interpretation of the information on the Website. 
  2. The information shall not be considered as medical advice or otherwise and should not be used to for any diagnosis or choice for treatment. Always consult a doctor or specialist for medical problems. Although we take great care in maintaining our Website, we cannot guarantee that the Website and its contents are accurate, complete, up to date, nor that the Website is available, uninterrupted, error-free or free of viruses or bugs. Insofar as our Website contains information of third party’s or links to other websites, Morrow is not responsible for any such information or links (or availability thereof). 
  3. We intend to display the Products as accurately as possible but cannot guarantee that the images of the Products are an accurate representation of the actual merchandise due, among other reasons, to the technical difference in monitors or screens you may use. All specifications, drawings and particulars of weights, sizes and performance are approximate only.

Morrow gift cards can only be used for Morrow Products. The gift cards do not expire, are non-refundable and cannot be used to purchase another Morrow gift card. Gift cards cannot be combined with other coupons, promotion codes and discounts.

  1. When placing an order for our Products, you may have to create an account with Morrow. In order to be able to open an account you must provide your personal data. You are responsible for the safety and correct use of your password to your account with Morrow and will keep this confidential. If you suspect your account is being abused, please contact the Customer Service team immediately.
  2. Morrow will process your data in accordance with our Privacy Policy. Please read our Privacy Policy carefully. By placing an order or using our services, you have agreed to our storing and processing of your data and you confirm that any data provided by you are correct and complete.
  3. By accepting the T&C’s you grant Morrow permission to send you our newsletter and make offers to you via email. You can always unsubscribe from our offers and newsletter by clicking on the link in such email. Morrow may also at any time stop sending you offers or newsletters by email.
  1. Unless otherwise stated, Morrow holds all intellectual property rights to the Website, its contents (including text, design, layout, images, and videos), the Products, trademarks and trade names of Morrow. 
  2. You may use the website and information provided thereon for your own personal use (such as printing and saving them for later viewing). Any other use (such as copying, redistributing or saving the contents or any part thereof to another website, framing, hyper- or/deep linking to another website) is not allowed without our express written consent.
  1. Except as hereinafter provided, Morrow is not liable for any default or delay in its performance (or that of any third parties relied on by it) due to Force Majeure. Force Majeure means any circumstance beyond the control of Morrow such as, without limitation, acts of God, strikes, lockouts or industrial disputes or disturbances, civil disturbances, acts of third parties, wars, riots, blockades, lightning, fire, storm, floods, explosions, the inability to obtain or retain necessary authorisations, permits, and compliance with any law or governmental order, rule, regulation or direction, regardless of whether it is later held to be invalid.
  2. In the event of a Force Majeure event, Morrow shall inform you as soon as reasonably. Both Morrow and you may rescind the agreement if the Force Majeure lasts for more than 21 (twenty-one) days. Morrow will refund any payment made.

Both Morrow and you may terminate the agreement if: 

      1. the other party has requested a suspension of payments or bankruptcy, or either has been granted to it, or the Dutch Natural Persons Debt Rescheduling Act applies to you
      2. the other party fails to meet its obligations under the agreement and has not cured such failure within 14 (fourteen) days of having been notified thereof in writing.
  1. Morrow may change these T&C’s at any time. By placing an order you agree that the latest version of these T&C’s will apply to your order.  
  2. Any deviation from the terms of the agreement (including the T&C’s) must be done in writing and signed by both parties. 
  3. References to writing also includes email, unless stated otherwise.
  4. If any part of these T&C’s is invalid or unenforceable, it shall be replaced by a valid terms and the remainder of these T&C’s will remain in place. 
  5. Failure to enforce any part of these T&C’s shall not be a waiver of any right of Morrow, a waiver must always be done explicitly and in writing.
  6. Any Terms and Conditions of you are explicitly rejected and do not apply to the agreement between Morrow and you.
  7. You may not transfer any of your rights or obligations under these T&C’s to another person without our prior written consent, which we will not withhold unreasonably. If Morrow wishes to transfer its rights and obligations under these T&C’s to a third party, for which you hereby in advance grant your consent. Such transfer will not affect your rights under these T&C’s.
  8. If you need to contact us, our dedicated Customer Service team can be contacted at: support@morroweyewear.com.
    We are available by phone +32 460 95 61 24 Mon-Fri: 9am-6pm CET.

Morrow N.V.
Technologiepark 122
9052 Zwijnaarde, Belgium
info@morroweyewear.com

Most recent update: 3 November 2020

General

Thank you for visiting our website. These Website Terms explain the conditions for using our website www.morroweyewear.com, please read them carefully before using our website. Accessing or using our website means you automatically agree to these Website Terms and will comply with them. If you do not agree with them, we request you to discontinue the use of our website.

We may change our website and these Website Terms at any time. Whenever visiting our website, be sure to check the latest version of the Website Terms and Privacy Policy.

This website is offered by Morrow N.V., Technologiepark 122, 9052 Zwijnaarde, Belgium ("Morrow"), KBO/BCE VAT BE0656.997.628 (RPR/RPM Ghent).

Please not that these Website Terms do not govern the sale of any goods or the provision of any service by Morrow, nor do they govern any precontractual interaction or communication, as these will only be governed by the agreement applicable to such sale or provision of services.

Website information and liability

Any information provided on or in relation to the website is for general information purposes only and the user is and remains solely responsible for the use and interpretation of the information on the Website.

The information shall not be considered as medical advice or otherwise and should not be used for any diagnosis or choice for treatment. Always consult a doctor or specialist for medical problems.

Although we take great care in maintaining our website, we cannot guarantee, and you should not rely upon, that the website and its contents are accurate, complete, up to date, nor that the website is available, uninterrupted, error-free or free of viruses or bugs.

Insofar as our website contains information of third parties or links to other websites, these are provided for information purposes only. Morrow is not responsible for any such websites, information on such websites or links (or availability thereof). Please note that Morrow does not exercise control over these third party websites, is not affiliated with such a party and that your visit to these third party websites is at your own risk and is subject to legal conditions and any privacy / cookie policy of the relevant site. You also understand that Morrow does not approve or supervise the websites of third parties. Morrow does not bear any responsibility or liability with regard to the websites of third parties.

Morrow is not liable for any damage you may incur due to the use or unavailability of the website in accordance with these website terms, or electronic communications with Morrow via this website, unless this is the result of Morrow’s willful intent or gross negligence. Morrow is not responsible and, consequently, cannot be held liable for any damage caused by the use of the website other than as allowed under these website terms. Morrow's liability for any service or sale of products will be exclusively governed by the agreement related to such service or sale.

This website is intended for use within the EU (including the United Kingdom) and complies with the applicable Belgian and EU legislation. If you visit this website from outside of Belgium, you are responsible for compliance with applicable local legislation.

Any prices, discount or promotions offered on the website are only valid for customers in the EU including the United Kingdom. Specific additional terms may apply to promotions.

Intellectual Property Rights

Unless otherwise stated, Morrow, and/or its licensors, hold(s) all intellectual property rights to the website and content provided thereon (including text, design, layout, images, and videos), as well as all products, trademarks and trade names of Morrow and/or its licensors.

You may use the website and information provided thereon for your own personal use (such as printing and saving them for later viewing). Any other use (such as copying, redistributing or saving the contents or any part thereof to another website, framing, hyper or/deeplinking to another website) is not allowed without our express written consent.

Various

We process information in accordance with our Privacy Policy, which can be found at Privacy Policy. Further we refer to our Cookie Statement, which can be found at Cookie Policy.

Whenever possible, each provision of these Website Terms is to be interpreted in such manner as to be effective and valid under applicable law. In the event that any provision of these Website Terms is determined to be unlawful, such provision shall be deemed severed from these terms, but every other provision of these terms will remain in full force and effect, and in substitution for any such provision held unlawful, the provision shall deemed to be replaced by a provision of similar import reflecting the original intent to the extent permissible under applicable law

Failure to enforce any part of these Website Terms shall not be a waiver of any right of Morrow, a waiver must always be done explicitly and in writing.

These Website Terms are governed by the laws of Belgium without regard for conflict rules under Belgian private international law. Any disputes arising out of or in connection with your use of the website and/or the Website Terms shall be submitted to the competent court of Brussels, Belgium.

Most recent update: 1 November 2020